Frequently Asked Questions

Welcome to the ModaMike help center. Below are answers to the questions our customers ask most often — about our products, payments, shipping, order tracking, and our guarantee. If you can't find what you need here, our support team is always happy to help.

The information on this page is provided for general and informational purposes only. ModaMike sells generic medications and does not provide medical advice. Always consult a qualified healthcare professional before starting, changing, or stopping any medication.

About ModaMike & Our Products

What does ModaMike sell?

ModaMike (formerly BuyModa) is an online retailer of genuine generic medications. Our range includes:

• Generic Modafinil and Armodafinil — brands such as Modalert, Modvigil, Modaheal, Artvigil, Waklert, Vilafinil, Modawake, Modafresh and Modalit.
• Weight-loss injectables — generic semaglutide and tirzepatide pens (the same active ingredients found in Ozempic- and Wegovy-style products).
• ED medication — generic Cialis.
• A small selection of other generic medications.

All of our products are generic equivalents of well-known medications.

Do I need a prescription to order?

No. You can order from ModaMike without a prescription. That said, the medications we sell are still medications — we strongly recommend that you speak with a qualified healthcare professional about whether a product is appropriate for you before you order or use it. We do not offer medical advice and cannot make any claims about the suitability, effects, or safety of any product for your individual circumstances.

Payments & Discounts

What payment methods do you accept?

We offer two convenient ways to pay:

• Card, Apple Pay and Google Pay — handled by a trusted third-party checkout partner.
• Bitcoin — processed through our own self-hosted, non-custodial BTCPay Server.

ModaMike never stores your full card numbers or your crypto private keys — those are handled entirely by our payment partners.

Is there a discount available?

Yes. A 20% promotional discount is currently applied automatically at checkout, so you'll see the saving reflected in your order total before you pay.

Shipping & Delivery

Where do you ship, and how long does delivery take?

We offer worldwide shipping, plus a faster express US-to-US option for customers in the United States.

• Express US-to-US: typically arrives within a few business days.
• International orders: generally take longer, as delivery times vary by destination and local handling.

These are general guidelines rather than guaranteed timeframes, since transit times can be affected by factors outside our control.

Is the packaging discreet?

Yes. All orders are sent in discreet, non-contact packaging with no indication of the contents on the outside. We treat your privacy and discretion seriously at every stage.

Orders, Tracking & Our Guarantee

How do I track my order?

You can check the status of your order at any time on our order tracking page. Just enter your Order ID together with the billing email you used at checkout.

What happens if my order is lost, seized, or doesn't arrive?

We stand behind every order with our 100% money-back / reship guarantee. If your order is lost in transit, seized, or simply doesn't arrive, we will either reship it or refund you. Just reach out to our support team and we'll make it right.

What is your returns and refunds policy?

Full details about returns, refunds, and how our guarantee works are set out on our Refunds & Returns page. We recommend reading it so you know exactly where you stand and what to do if something goes wrong with your order.

Privacy & Support

Is ordering discreet and private?

Yes. We take both your privacy and the discretion of your delivery seriously:

• Orders ship in plain, non-contact packaging with no clue to the contents on the outside.
• Payments are handled by our third-party card partner and our non-custodial Bitcoin node, so we never store your full card details or crypto keys.
• We only collect the information needed to process and ship your order, such as your name, email, shipping address, phone number and order history.

How do I contact ModaMike support?

There are two easy ways to stay in touch:

• Email us at [email protected] for help with orders, payments, or anything else.
• Join our Telegram channel for news, restock alerts, and shipping updates.

Our support hours are Monday to Friday 09:00–20:00, Saturday 11:00–15:00, and closed on Sunday. You can also reach us through our contact page.

Affiliate Program

Do you have an affiliate program?

Yes. Our affiliate program lets you earn up to 25% commission by referring customers to ModaMike. It uses a 30-day tracking cookie, and payouts are made in cryptocurrency only to a wallet address you provide (we do not offer bank transfers). You can learn more and sign up on our affiliate area.